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Welcome, eCureMe.com medical contents search December 24, 2015
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All About eConsult Live
Our telemedicine service that allows you to schedule real-time video consultations with health care professionals.

Playing Self-Diagnosis & Symptoms Games
Patient-friendly, entertaining games and tools that give you the information you need to make a self-diagnosis!

Membership Info
Find out how to become a member, change your membership information, and what to do if you forgot your password.

About eCureMe Security
Detailed explanations on how eCureMe keeps your health care information and credit card transactions safe, secure and private.

How To Get Technical Support
Although eCureMe’s web site works on all browsers and operating systems, there are some minimal technical requirements and recommendations that can enhance your ability to access all of the features and content on our site.

MyHealth Chart
What you need to know about creating your medical chart.

If, after reviewing our help section, you still have questions about the functionality or use of our site, please contact us at:

eCureMe, Inc.
3544 W. Olympic Blvd.
Los Angeles, California 90019

Tel:(323) 731-0681
Fax:(323) 731-0832 Email: lee@eCureMe.com



All About eConsult Live

eConsultation Questions

1. How do the online consultations work?
2. Who can participate in an eConsultation?
3. What is the difference between the "eCureMe Physician Consultation" and "Private Physician to Private Patient" service?
4. Will the conversations between my doctor and me be recorded?
5. Will I receive a diagnosis?
6. If I want to make an appointment with a physician, do they have to be my primary care physician?
7. How can the physician provide me with medical advice or a diagnosis without actually having physical contact with me?
8. How will the physician prescribe medication to me if I need it?
9. Which countries/regions does this service cover?

Technical Questions

1. What do I need to have an eConsult (video conference) with a physician or counselor?
2. Do I have to download any software to attend my appointment?
3. If I do not have a web camera, can I still communicate with the doctor or counselor?
4. Why do error messages appear on my screen when I download the software?

Payment Questions

1. Is there a charge for the consultation services?
2. Will my HMO cover my eConsultation?
3. How will I be billed?
4. Is there a charge if I miss my appointment?


More questions? Contact us at:

eCureMe Inc.
3544 W. Olympic Blvd.
Los Angeles, California 90019

Tel:(323) 731-0681
Fax:(323) 731-0832 Email: lee@eCureMe.com



eConsultation Questions and Answers


1. How do the online consultations work?
First, set up an appointment with a doctor through our site. Then, download CUSeeMe, the software necessary to participate in an eConsult Live session (a link will be provided to you via email once you’ve made your appointment).

On the day of your appointment, 10 minutes before your scheduled time, login through the eConsult section. This will direct you to your Appointment Schedule page.

Click the "Go Chat" button next to your appointment date. The CUSeeMe software will launch, and you’ll be ready to go.

If you receive an error message, simply click OK, and you will be forwarded to the next step in the process. The software will enable you to have a text-based chat with the healthcare provider.

You will actually be able to see whom you’re chatting with.

If you do not have a web camera (which is optional), the health care professional will not be able to see you.
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2. Who can participate in an eConsultation?
eConsultations may be conducted between physicians and patients, between mental health professionals and a patient, or between a physician and another health care provider (e.g., a case manager, clinical nurse practitioner or physician assistant) anywhere in the world.

Your health care provider can best serve you when the telemedicine consultations are incorporated with actual office visits.

Individuals under the age of 18 should not be using eCureMe’s telemedicine services without the consent of a parent or guardian.

A user, who is suicidal, homicidal, dissociated, demented or acutely psychotic should, under no circumstances, be using the eConsultation telemedicine services of eCureMe, and should contact the proper agencies immediately.

For more information, please read our Terms and Conditions.
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3. What is the difference between the "eCureMe Physician Consultation" and "Private Physician to Private Patient" service?
eCureMe Physician Consultation:  This service allows patients to consult with one of eCureMe's staff physicians or lifestyle counselors.

To activate this feature, simply go into the list of our health care professionals and choose an available time on their schedule.

eCureMe physicians may only provide medical advice or a second opinion.

They cannot give a diagnosis, provide a referral, prescribe medication, or update your patient chart unless the following requirements are met:

    A. The physician must be licensed in the same state that you live in.
    B. A face-to-face examination must take place.
    C. Patient records must be transferred to the treating physician.

Private Physician to Private Patient: Consult with your existing physician, or any other physician, using eConsult Live. Once you have set up an appointment, we will contact your physician to determine his/her availability and interest in participating in an eConsultation session. To expedite the process, we recommend that you contact your physician directly and let her/him know that you want to have an eConsultation. Once you schedule an appointment time on our site, we will contact your physician and set him/her up with the ability to hold an eConsultation with you. Your doctor can then use the eConsultation software and protocols to communicate with you from his or her office.
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4. Will the conversations between the doctor and me be recorded?
As in the offline world, the conversations between you and the physician are private and confidential.

Both you and your consulting doctor, as long as they are your primary care physician, can choose to make notes before, during and after the eConsultation that will be uploaded to your online health chart in the My Health Chart section of eCureMe.com.
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5. Will I receive a diagnosis?
If you schedule an appointment with your own primary care physician, they will be able to give you a diagnosis and prescribe a plan for treatment.

If you schedule and appointment with an eCureMe doctor, you will receive medical advice or an opinion, but you will not be provided with a diagnosis or a treatment plan until after you have been examined face-to-face.

Once a physical examination is completed, the doctor will be able to diagnose you, then follow up with you through our eConsult Live telemedicine services.

Please contact us if you would like to set up a face-to-face examination with an eCureMe physician at info@eCureMe.com.

Your doctor can best serve you when the telemedicine consultations are incorporated with actual office visits.

For more detailed information about diagnosing patients over the Internet, please refer to our Terms and Conditions section.
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6. If I want to make an appointment with a physician, do they have to be my primary care physician?
You may schedule an appointment with any doctor of your choice - including your private physician and an eCureMe physician.

Both can provide you with medical advice or an opinion, but only your private physician can provide a diagnosis or treatment.

A physician can become your Primary Care Physician if they are licensed in the same state you live in, hold a face-to-face examination with you, and you transfer your medical records to them.
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7. How can the physician provide me with medical advice or a diagnosis without actually having physical contact with me?
By letting the physician with whom you are holding a eConsultation know as much information about your condition and medical history as possible, the more accurately they will be able to assess your problems and health concerns.

If you are consulting with your Primary Care Physician, they will be able to recommend a treatment program, prescribe medication or refer you to a specialist.

If you are eConsulting with a physician who is not your PCP, they will only be able to provide you with medical advice or opinions.

We instruct all physicians who are providing eConsultations through our service to follow the telemedicine protocols outlined by the American Telemedicine Association.
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8. How will the physician prescribe medication to me if I need it?
If your eConsultation is with your primary care physician, they will be able to simply call in your prescription to the pharmacy of your choice; but, you must work out the details with them. eCureMe physicians cannot prescribe a treatment plan or medication for you unless they are your primary care physician, which can only occur if they are in the same state as you and have examined you in person.

To schedule a physical examination with one of our doctors, please contact us at info@eCureMe.com.
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9. Which countries/regions does this service cover?
Anyone, anywhere in the world can participate in an eConsultation.

If the consulting doctor does not practice in the same state you live in, they will only be able to provide you with medical advice or an opinion.

If you require treatment, medication, or a referral to a specialist, you must consult with a doctor who is practicing in the same state that you live in, and that doctor must be your Primary Care Physician.

Currently, all eCureMe Physicians are California-based. As physicians from outside of California join our medical group, we will be able to provide eConsultations with patients living in other parts of the United States.
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Technical Questions and Answers


1. What do I need to have an eConsultation (video conference) with a physician or counselor?
All you need to participate an eConsultation is a computer with Internet access and the following system requirements:

    - Pentium II processor
    - 64MB of RAM
    - 56K modem
    - eConsultation software (After you have scheduled an appointment, you will receive an email with simple instructions on how to download the software.)

A web camera is optional if you would like the physician to be able to see you during an eConsultation.

If you are installing a web camera for the eConsultation, please install the camera and its software, RESTART your computer, and then install the software that we provide to you.
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2. Do I have to download any software to attend my appointment?
You will need CUSeeMe, a video conferencing program to participate in an eConsultation. After you have scheduled an appointment, you will receive an email with simple instructions on how to download the software, and easy links to download it. This is a one-time process, so you will not need to repeat the download process again for future consultations.

If you are installing a web camera for the eConsultation, please install the camera and its software, RESTART your computer, and then install CUSeeMe.
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3. If I do not have a web camera, can I still communicate with the doctor or counselor?
Yes. There is a text-based chatting feature in our consultation software, so even without a camera, you can still communicate with the doctor.

Without a web camera, you will be able to see the doctor, but the doctor will not be able to see you.
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4. Why do error messages appear on my screen when I download the software?
When downloading the software, you may see a series of error messages.

If this happens, please CLICK the "OK" or "Next" or "Yes" button, and the messages will disappear, allowing you to continue with the downloading process.

On the day of your eConsultation, an error message may come up when you click the GO CHAT button. If this happens, please click the "Yes" button. This will allow you to begin your eConsultation.
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Payment Questions and Answers


1. Is there a charge for the consultation services?
The fee is $4.99 per minute to meet with a physician, $1.00 per minute for a lifestyle counselor, and $9.99 per-minute to consult with a specialist, such as a Cardiologist or Obstetrician.
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2. Will my HMO cover my eConsultation?
Presently, we do not operate within the manage care system.

If you would like to have your health insurer or HMO cover your eConsultations, feel free to give them a call and let them know that you wish to have eCureMe’s telemedicine services integrated into their programs.
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3. How will I be billed?
Upon scheduling a consultation with eCureMe, your credit card will be billed for the time you have scheduled.

Site authentication and encryption is provided by Verisign to ensure that your credit card transactions are processed safely and securely.

For more information about the security of our site, please CLICK HERE.
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4. Is there a charge if I miss my appointment?
If you do not cancel your appointment within 24-hours of your scheduled time, you will be charged for 30% of your scheduled block of time. If you wish to change or cancel your scheduled time, sign in through the eConsult Live section of our site, and click through to your Appointment Schedule page, where you may either cancel or change your appointment.
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Play Self-Diagnosis & Symptoms Games

The following is a guide to playing the Self-Diagnosis Game section of the site.

    1) You will be asked to pinpoint the part of your body where your problem or condition is
        occurring by clicking on yellow tabs corresponding to various parts of the body model.
    2) Next, you will be asked to search, by alphabetical order, for your symptoms.
    3) After your symptoms are entered, you will be asked to sign in, and agree to the terms
        and conditions of the game.
    4) Once the game has helped you to pinpoint exactly where your problem is, it will
        generate a series of questions relevant to that specific area of the body. You will be
        asked to select "no" or "yes" or "unknown" in response to each question.
    5) Depending on your response, the game will generate a set of "Very Likely" "Likely"
        and "Not Likely" diseases or conditions that you may be experiencing.
    6) The game will end with a final analysis that is generated once you’ve completed your
        response to all of the "Very Likely" and/or "Likely" diseases and conditions.

The results of each game you play will be documented and placed into MY HEALTH CHART, your personal medical chart located in the eMy Health section of the site.
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About eCureMe Security


1. Is the information that I input at the eCureMe site safe?
2. What measures has eCureMe put into place to ensure that my information is stored securely?
3. Does eCureMe have a Privacy Policy?
4. What step have you taken to ensure my credit card information is secure?


1. Is the information that I input at the eCureMe site safe?
All of the information that you provide on the eCureMe site is controlled and read only by you.

It can be only be accessed by you when logging in to eCureMe.com with your personal Member ID and Password.

We are constantly implementing new measures to ensure the information on eCureMe servers coincides with all HIPPA regulations (the standard for medical information protection on the Internet), as they develop.
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2. What measures has eCureMe put into place to ensure that my information is stored securely?
eCureMe wants your personal information to remain as secure as possible.

That is why we have a two-level security system at eCureMe that combines leading technical safeguards, and a code of conduct for those limited number of employees who have agreed to comply with all of our privacy and security policies in regard to access to our members?personal information.

eCureMe uses Secure Socket Layer (SSL) encryption technology in transmitting your personal information to our servers, ensuring the integrity and privacy of the personal information you provide to us via the Internet.

Encryption involves systematically scrambling numbers and letters, so that even if someone manages to intercept the information, they will not be able to make sense of it.

In order to take advantage of this encryption technology, you need to have an Internet browser that will support 128-bit encryption. We recommend Netscape Navigator version 3.0 or higher, or Microsoft Internet Explorer version 3.0 or higher.
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3. Does eCureMe have a Privacy Policy?
Your privacy is important to eCureMe.

We understand that health is a very personal, private subject, and we want you to feel as comfortable as possible visiting our website and using its services.

Perhaps you are visiting eCureMe to learn about health for yourself, perhaps on behalf of someone else.

This Privacy Policy and Agreement ("Privacy Policy") will tell you what information we collect about you and about your use of our website.

It will explain how we protect that information and what choices you have about how it is used. Please read this Privacy Policy carefully so that you will understand clearly both our commitment to you and your privacy, and how we may collect and use information. By using the eCureMe site, you agree to the terms of this Privacy Policy. Here are the topics covered:

    - What personally identifiable information of yours is collected
    - What organization is collecting the information
    - How the information is used
    - With whom the information may be shared
    - What choices are available regarding collection, use and distribution of the information
    - What kind of security procedures are in place to protect the loss, misuse or alteration of
      information under our control
    - How you can correct any inaccuracies in the information

Be advised that any information (including personal and medical information) that you reveal in an eCureMe public forum (such as a bulletin board, mail list, chat room/event) is not protected by this Privacy Policy.

Such postings will be seen by third parties not related to eCureMe. What you've written could be used by others in ways we are unable to control or predict, including to contact you for unauthorized purposes.

Also, if you access a third party site from a link on eCureMe, any information you reveal on that site is not subject to this Privacy Policy. You should consult the privacy policies of each site you visit.

To read our Privacy Policy in its entirety, please CLICK HERE.
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4. What steps have you taken to ensure my credit card information is secure?
Rest assured that your highly sensitive credit card information is protected and secured by VERISIGN on-line credit card services. For more information regarding their guarantees and privacy policy, please contact their website.
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Get Technical Support


We have designed and constructed our website and services based on the following technical specifications. They are the minimum requirements that site users will have to have in order to access eCureMe’s content and services:

    Windows 95/98/2000/ME
    Pentium 2 or higher
    Mac OS 8.1 and higher
    200MHz -20MB of hard drive space -64MB RAM
    56kbps modem or designated line
    Explorer 5.5 or Navigator 6.0 or higher.


To attend an eConsultaion with a healthcare provider, we recommend the following:

    * USB camera or video camera
    * high-speed internet connection, such as DSL or cable connections.
      The faster the connection, the greater number of frames per second on
      the video consultation (about 4 frames with DSL and 1 frame with a dial-up).

If you have any technical questions related to our site or services, please feel free to end an email to webmaster@eCureMe.com.
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MEMBERSHIP INFORMATION


1. How do I register with eCureMe?
2. What if I forget my Member ID or Password?
3. How do I change my contact email address or password?

1. How do I register with eCureMe?
Registering with eCureMe is fast and easy. Simply click the "Join Now" button on any of our pages, and you will be taken the JOIN NOW section of the site.

Once there, you will be asked to create a Member ID and Password, as well as answer a few questions about yourself.

Membership with eCureMe allows you to access content areas such as Assess My Health and My Health Chart, as well as sign up for an eConsult.

It also ensures that you will be kept up-to-date on all eCureMe events and promotions and automatically adds you to our Newsletter mailing list.
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2. What If I forget my Member ID or Password?
If you forget your Member ID or Password, simply click into the "Member Login" section of our site, scroll down to "Forgot Password?" and submit the email address that you registered with.

You will find an email with your Member information in your in-box within the half hour.
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3. How do I change my contact email address or password?
First, you will have to login with your current Member ID and Password.

When you do, you will see a "Change Info" button in the top left-hand corner of each page.

Simply click on this button and follow the instructions through to the "Change My Information" page.

Once you submit your changes, our system will immediately be updated.
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My Health Chart


My Health Chart allows patients to take a proactive approach to managing their own health care. The Chart will allow you to keep track of all medical information, prescriptions, dosage, and the date of your last visit to the doctor. You, the patient, solely control this section of the site. All information entered will only be seen by you and whomever you wish to share that information with. The Chart is broken up into various sections, and is designed like the medical chart that your doctor keeps on you. Simply click the tab that corresponds to the area for which you would like to record your medical history, and complete the section with your information.

All information that is entered into your Chart is completely confidential, and secured by our many firewalls and according to HIPPA secured protective measures.
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